Privacy Policy

Effective Date: 19 August 2026
Last Updated: 19 August 2026

1. Introduction

Welcome to Doorstep Hub.

Doorstep Hub is a technology-driven service and local business marketplace operated by Doorstep Hub Private Limited through doorstephub.com, Doorstep Hub mobile applications, partner applications, and related digital services.

Your privacy is important to us.

This Privacy Policy explains how Doorstep Hub collects, receives, uses, stores, processes, shares, protects, and manages personal information when you access or use our website, mobile applications, partner applications, marketplace services, customer support channels, or otherwise interact with Doorstep Hub.

Doorstep Hub currently facilitates or intends to facilitate services across five major business verticals:

1. Home Appliance Repair & Related Services
2. Unisex Salons, Beauty, Spa & Pet Care Services
3. PG & Hostel Discovery and Enquiries
4. Religious, Pandit, Purohit & Pooja Services
5. Sell & Buy Pre-Owned / Used Products

This Privacy Policy applies to customers, visitors, registered users, service professionals, technicians, salon owners, beauticians, spa operators, pet-care providers, PG and hostel operators, Pandits, Purohits, astrologers, sellers, buyers, business partners and other persons interacting with the Doorstep Hub platform.

By accessing or using Doorstep Hub, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable law.

2. Who We Are

Doorstep Hub Private Limited operates Doorstep Hub as a digital platform connecting customers with local businesses, service professionals, accommodation providers, religious service providers, sellers and buyers.

Doorstep Hub may act as a platform, technology facilitator, marketplace, service coordinator or service provider depending on the particular service or transaction.

Our digital services may include:

• Doorstep Hub website
• Doorstep Hub Customer App
• Doorstep Hub Service Partner App
• Business and Partner dashboards
• Customer support systems
• Booking and enquiry systems
• Communication systems
• Business listings
• Product listings
• Payment systems
• Notifications
• Location-based services
• Other associated Doorstep Hub technology services

3. Information We May Collect

The information collected depends on how you interact with Doorstep Hub and which service you use.

3.1 Account & Identity Information

When you register or use Doorstep Hub, we may collect information such as:

• Full name
• Mobile number
• Email address
• Profile photograph
• Gender, where relevant and voluntarily provided
• Date of birth or age information where required
• Password or authentication credentials
• OTP verification information
• User ID or account identifier
• Communication preferences

Where social login options such as Google, Apple or another authentication provider are available and selected by you, we may receive limited account information permitted by that provider.

4. Contact & Address Information

For services that require location or doorstep fulfilment, we may collect:

• Residential address
• Service address
• Business address
• Landmark
• City
• State
• PIN code
• Approximate or precise location, where permission is provided
• Contact number
• Alternative contact information

Location information may be used to identify nearby service professionals, businesses, PGs, hostels, sellers or relevant services.

You can manage device-level location permissions through your mobile device settings.

5. Information Related to Appliance Repair Services

When requesting an appliance repair, installation, maintenance or inspection service, we may collect:

• Appliance category
• Appliance brand
• Model details
• Nature of the problem
• Service description
• Service address
• Preferred appointment date and time
• Photos or videos voluntarily uploaded to explain the issue
• Technician assignment information
• Service history
• Repair status
• Estimates
• Invoices
• Warranty or service-related information
• Ratings and feedback

This information helps us understand the service requirement and connect the customer with an appropriate technician or service provider.

6. Salon, Beauty, Spa & Pet Care Information

When customers discover, enquire about or book salon, beauty, spa, grooming or pet-care services, we may collect:

• Selected service
• Preferred salon or professional
• Appointment date and time
• Service location
• Customer preferences voluntarily provided
• Booking history
• Ratings and reviews
• Pet-related information where required for a pet-care service

Pet-related information may include details such as pet type, breed, age, grooming requirement or other information voluntarily provided to help the pet-care provider understand the requested service.

We encourage users not to provide unnecessary personal or sensitive information when making a booking.

7. PG & Hostel Information

When searching for or enquiring about PG accommodation, hostels or co-living facilities, we may process information such as:

• Preferred city or locality
• Accommodation category
• Men's, women's or other applicable accommodation preference
• Budget range
• Room preference
• Move-in date
• Contact information
• Enquiry information
• Property preferences
• Communication with the property operator

If an accommodation provider requires identity or verification documentation for lawful onboarding or tenancy-related purposes, such information may be collected by Doorstep Hub or directly by the relevant property operator depending on the applicable process.

Users should carefully review the requirements of the respective accommodation provider before sharing additional documentation.

8. Religious & Pooja Service Information

When booking or enquiring about religious or spiritual services, we may collect information necessary for fulfilling the requested service, including:

• Type of Pooja or ceremony
• Date and preferred time
• Location
• Language preference
• Pandit or Purohit preference
• Ceremony requirements
• Family or event details voluntarily provided
• Other instructions necessary to perform the requested service

Some information supplied in connection with religious services may indirectly indicate religious or spiritual preferences.

Doorstep Hub intends to use such information only to facilitate the service requested by the user and does not require users to provide unnecessary information about their beliefs.

9. Sell & Buy Marketplace Information

When you use the Doorstep Hub Sell & Buy marketplace, we may collect and process:

• Seller profile information
• Buyer profile information
• Product title
• Product category
• Product description
• Product condition
• Selling price
• Product photographs and videos
• Approximate listing location
• City and locality
• Contact preferences
• Buyer and seller communications
• Offer information
• Listing history
• Saved or favourite listings
• Reported listings
• Transaction-related information, where applicable

Certain information included in a marketplace listing may become publicly visible.

Sellers should not include unnecessary personal information, identity documents, financial information, exact residential addresses or other confidential information in publicly accessible product listings.

10. Service Partner & Business Information

If you register as a Doorstep Hub service partner, technician, business owner, salon, spa, pet-care centre, PG, hostel, Pandit, Purohit or other professional, we may collect additional information necessary to create and verify your business profile.

This may include:

• Name
• Mobile number
• Email address
• Business name
• Business category
• Business address
• Service areas
• Business photographs
• Profile photograph
• Professional experience
• Skills
• Services offered
• Service pricing
• Business hours
• Team information
• Bank or payout information where applicable
• PAN information where required
• GST information where applicable
• Government-issued identification where verification is required
• Business registration documents
• Professional certificates
• Verification documents
• Ratings
• Customer feedback
• Service completion information
• Lead or enquiry history

Certain business information may be displayed publicly on the Doorstep Hub platform to help customers evaluate and contact service providers.

11. Verification & KYC Information

Doorstep Hub may perform verification procedures for certain service professionals, businesses, property operators or marketplace participants.

Depending on the service and applicable requirements, verification information may include identity, business, address, professional or financial information.

Verification documents will only be requested where reasonably necessary for the relevant purpose.

Doorstep Hub may use authorized verification partners or technology providers to assist with verification processes where appropriate.

12. Payment & Transaction Information

Where payments are available through Doorstep Hub, information related to transactions may include:

• Transaction amount
• Order or booking ID
• Payment method
• Payment status
• Transaction reference number
• Refund information
• Billing information
• Invoice information

Payments may be processed through authorized third-party payment gateway providers.

Depending on the payment method used, sensitive payment credentials such as card numbers, UPI credentials or banking authentication information may be processed directly by the relevant payment service provider rather than by Doorstep Hub.

The privacy and security practices of payment providers may also be governed by their respective policies and applicable financial regulations.

13. Device & Technical Information

When you access our website or applications, certain technical information may be collected automatically, including:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Language settings
• Login timestamps
• Session information
• Diagnostic information
• Crash reports
• Network information
• Website pages viewed
• App screens accessed
• Interaction information
• Referral information

This information may be used for security, fraud prevention, analytics, troubleshooting, performance monitoring and improving the Doorstep Hub experience.

14. Mobile Application Permissions

Doorstep Hub applications may request device permissions depending on the functionality you choose to use.

These may include:

Location

To identify nearby services, businesses, partners, accommodation or marketplace listings.

Camera

To allow users to capture appliance issues, profile photographs, business photographs, verification documents or product listing images.

Photos & Media

To upload service photographs, product images, business images or verification documents.

Notifications

To send booking updates, enquiry alerts, service status updates, messages, account notifications and other relevant information.

Phone or Communication Functions

Where supported, to enable communication relating to service requests or customer support.

Permissions can generally be controlled through your device settings. Disabling certain permissions may affect some application features.

15. Information from Third Parties

We may receive information about you from third parties where permitted by law, including:

• Authentication providers
• Payment gateways
• Service partners
• Business partners
• Verification providers
• Analytics providers
• Advertising platforms
• Customer support providers
• Referral partners
• Other users interacting with you through the platform

We process such information only where there is an appropriate purpose and legal basis for doing so.

16. How We Use Your Information

Doorstep Hub may use personal information to:

• Create and manage user accounts
• Authenticate users
• Provide requested services
• Process service bookings
• Connect customers with suitable service providers
• Connect buyers with sellers
• Connect accommodation seekers with PG and hostel operators
• Facilitate salon, spa and pet-care appointments
• Facilitate Pandit, Purohit and religious service bookings
• Process marketplace listings
• Verify service professionals and businesses
• Process payments and refunds
• Generate estimates and invoices
• Provide customer support
• Manage complaints and disputes
• Send booking and transaction updates
• Communicate important account information
• Detect fraudulent or unauthorized activity
• Improve website and app performance
• Analyze platform usage
• Personalize relevant experiences
• Maintain security
• Prevent abuse of the platform
• Enforce our Terms and Conditions
• Comply with applicable legal and regulatory requirements
• Maintain records required for legitimate business and compliance purposes
• Develop and improve Doorstep Hub products and services

We aim to collect only information that is reasonably necessary for the purpose for which it is processed.

17. Consent

Where consent is required, Doorstep Hub may request your consent before collecting or processing certain personal information.

Consent may be obtained through methods such as:

• Account registration
• OTP verification
• Checkbox confirmation
• App permission
• Electronic confirmation
• Booking confirmation
• Form submission
• Other clear affirmative action

Where permitted by applicable law, you may withdraw consent relating to particular processing activities.

Withdrawal of consent will not invalidate processing that was lawfully carried out before the withdrawal.

Certain services may no longer be available if the information necessary to provide those services cannot be processed.

18. How We Share Information

Doorstep Hub does not intend to sell personal information as a standalone commodity.

We may share personal information only where reasonably necessary for providing the platform, fulfilling transactions, maintaining security, complying with law or supporting legitimate business operations.

Information may be shared with:

Service Professionals

Customer name, contact details, location and relevant service information may be shared with the professional assigned to or responding to a service request.

Salons, Spas & Pet-Care Providers

Information necessary to manage an appointment or enquiry may be provided to the selected business or professional.

PG & Hostel Operators

Relevant contact and accommodation enquiry information may be shared with the property operator when you request information or initiate an enquiry.

Pandits, Purohits & Religious Service Providers

Relevant booking, location and ceremony-related information may be provided to the selected service professional.

Buyers & Sellers

Marketplace information may be made available to buyers and sellers where necessary to facilitate communication or a potential transaction.

Payment Providers

Transaction information may be shared with payment gateways, banks or financial service providers as necessary to process payments and refunds.

Technology & Service Providers

We may use trusted vendors for services such as cloud hosting, communication, OTP delivery, analytics, customer support, security, verification and software infrastructure.

Such providers should process personal information only as necessary to provide their services and subject to appropriate contractual or legal obligations.

19. Publicly Visible Information

Certain parts of Doorstep Hub operate as a marketplace.

Information that you intentionally publish may be visible to other users or the public.

This can include:

• Business name
• Professional name
• Business profile
• Profile photograph
• Business photographs
• Service categories
• Service locations
• Business hours
• Ratings
• Reviews
• Product listings
• Product photographs
• Product descriptions
• Listed prices
• Approximate location
• Other information intentionally included in a public profile or listing

Users should carefully consider what information they choose to make public.

20. Communication Between Users

Doorstep Hub may provide communication tools allowing customers, service professionals, businesses, sellers or buyers to interact.

Where platform-based messaging is available, Doorstep Hub may process messages and related metadata for purposes including:

• Delivering messages
• Customer support
• Fraud prevention
• Platform safety
• Dispute resolution
• Investigating complaints
• Enforcing platform rules

Users should avoid sharing unnecessary confidential, financial or sensitive personal information through chats.

21. Marketing Communications

Where permitted and based on applicable consent or other lawful grounds, Doorstep Hub may send information about:

• New services
• Promotional offers
• Discounts
• Platform updates
• Relevant local services
• Partner offers
• Service reminders

Users may opt out of promotional communications through the unsubscribe mechanism provided, applicable app settings or by contacting Doorstep Hub.

Important transactional communications relating to accounts, bookings, payments, safety or security may continue even if marketing messages are disabled.

22. Cookies & Similar Technologies

Doorstep Hub may use cookies, SDKs, pixels, local storage and similar technologies to operate and improve our digital services.

These technologies may support:

• User authentication
• Session management
• Preferences
• Security
• Fraud prevention
• Website analytics
• Application analytics
• Performance monitoring
• Advertising measurement
• Service improvement

Where legally required, users may be provided with options to manage non-essential cookies or similar technologies.

Browser settings may also allow users to block or delete cookies, although certain features may not function correctly as a result.

23. Analytics & Advertising

Doorstep Hub may use third-party analytics and advertising technologies to better understand how users interact with our website and applications.

Information used for analytics or advertising may include device information, approximate location, app interaction data, website activity or advertising identifiers where permitted.

Where legally required, consent will be requested before using information for personalized advertising or similar purposes.

Users may also have controls available through their device, browser or advertising platform settings.

24. Data Security

Doorstep Hub takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, destruction or loss.

Depending on the nature of the information and system, safeguards may include:

• Encryption
• Secure communication protocols
• Authentication controls
• Role-based access controls
• Access logging
• Monitoring
• Secure backups
• Restricted administrative access
• Security reviews
• Vulnerability management
• Vendor security requirements
• Employee access controls

However, no internet-based service, electronic transmission or digital storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their OTPs, passwords and account credentials.

Never share an OTP, password or sensitive authentication information with anyone claiming to represent Doorstep Hub.

25. Data Breach Management

If Doorstep Hub becomes aware of a personal data breach, we will assess the incident and take reasonable steps to contain, investigate and remediate it.

Where notification is required under applicable law, Doorstep Hub will provide the required notification to affected individuals and/or relevant regulatory authorities in accordance with the applicable legal requirements.

26. Data Retention

Doorstep Hub retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required under applicable law.

Retention periods may vary depending on:

• Nature of the information
• Account status
• Service history
• Transaction history
• Legal obligations
• Tax and accounting requirements
• Fraud prevention
• Security requirements
• Dispute resolution
• Contractual obligations
• Regulatory requirements

When personal information is no longer required, we may delete, anonymize, aggregate or securely dispose of it in accordance with applicable requirements.

Some information may need to be retained even after account deletion where required by law or reasonably necessary for legal claims, fraud prevention, financial records or dispute resolution.

27. Account Deletion

Registered users may request deletion of their Doorstep Hub account through available account settings, application functionality or by contacting Doorstep Hub through the official support channels.

Before processing an account deletion request, we may verify the identity of the requester.

Account deletion may result in the loss of access to:

• Previous bookings
• Saved addresses
• Saved listings
• Business profiles
• Marketplace listings
• Service history
• Saved preferences
• Other account-related functionality

Certain information may continue to be retained where legally required or permitted.

28. Your Privacy Rights

Subject to applicable law, users may have rights concerning their personal information, which may include the ability to:

• Access information about their personal data
• Request correction of inaccurate information
• Request completion or updating of information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding personal data processing
• Obtain information regarding certain processing activities
• Exercise other rights available under applicable data protection law

As additional provisions of India's data protection framework become applicable, Doorstep Hub intends to update its processes and privacy controls accordingly.

Requests may be subject to identity verification and applicable legal exceptions.

29. Children & Minors

Doorstep Hub's general marketplace and transactional services are primarily intended for adults capable of entering into valid transactions.

Where a user is a child or minor and applicable law requires parental or guardian authorization, Doorstep Hub may require appropriate consent or verification before processing relevant personal information.

We do not knowingly seek to collect unnecessary personal information from children.

Parents or lawful guardians who believe that a child has provided personal information improperly may contact Doorstep Hub to request appropriate action.

30. Third-Party Websites & Services

Doorstep Hub may contain links to websites, applications, payment gateways, social networks or services operated by third parties.

Doorstep Hub does not control the privacy practices of independent third parties.

When you leave Doorstep Hub or interact directly with another service, that third party's privacy policy and terms may apply.

Users are encouraged to review third-party privacy policies before providing personal information.

31. Service Partners as Independent Businesses

Certain technicians, salons, pet-care centres, PGs, hostels, Pandits, Purohits, sellers and other businesses available through Doorstep Hub may operate independently from Doorstep Hub.

After information is lawfully shared with an independent provider for fulfilling a requested service, that provider may have its own responsibilities regarding how it handles personal information.

Service partners must use customer information only for legitimate service-related purposes and should not misuse customer information for unauthorized purposes.

32. Seller & Buyer Safety

Users participating in the Sell & Buy marketplace should exercise appropriate care when communicating or transacting with another user.

Doorstep Hub recommends that users do not publicly disclose:

• OTPs
• Passwords
• Banking credentials
• UPI PINs
• Debit or credit card PINs
• CVVs
• Unnecessary identity documents
• Other confidential authentication information

Doorstep Hub representatives should never require users to disclose passwords, OTPs or UPI PINs for ordinary support purposes.

33. Fraud Prevention & Platform Safety

Doorstep Hub may process information where reasonably necessary to identify, investigate or prevent:

• Fake accounts
• Fraudulent bookings
• Fraudulent listings
• Payment fraud
• Identity misuse
• Spam
• Abuse
• Unauthorized access
• Safety incidents
• Violations of platform policies

We may restrict, suspend or terminate accounts where there is reasonable evidence of misuse or violation of applicable policies.

34. Legal & Regulatory Disclosure

Doorstep Hub may disclose information where required or permitted by applicable law, regulation, court order, legal process or lawful request from an authorized government or regulatory authority.

Information may also be processed where reasonably necessary to establish, exercise or defend legal claims, investigate fraud, protect users or protect the rights and security of Doorstep Hub.

35. International Data Processing

Doorstep Hub may use technology providers, cloud infrastructure or service providers whose systems or personnel operate in different jurisdictions.

Where personal information is transferred or made accessible outside India, Doorstep Hub will seek to do so subject to applicable legal requirements and any restrictions imposed by the Government of India.

36. Data Minimization

Doorstep Hub aims to collect personal information that is reasonably necessary for the specific service or purpose.

Users are encouraged not to upload or provide information that is unrelated to the requested service.

For example, a customer requesting appliance repair generally does not need to provide unrelated financial, medical or identity information.

37. Accuracy of Information

Users are responsible for providing accurate and up-to-date information.

Customers and partners may update certain account or profile information through available account settings.

Doorstep Hub may request updated information where necessary to maintain account accuracy, verification status or service quality.

38. Grievance Redressal

If you have questions, concerns, complaints or requests regarding your personal information or this Privacy Policy, you may contact Doorstep Hub.

Company: Doorstep Hub Private Limited
Website: doorstephub.com
Customer Helpline: 8886688666

Grievance Officer: Mr Bharath Chintamaneni
Privacy / Grievance Email: support@doorstephub.com
Registered Office: 19/2rt, Panjagutta, Hyderabad, Telangana - 500082

Doorstep Hub will review privacy-related grievances and respond within the period required under applicable law.

Where applicable, users may also have the right to approach the competent data protection or regulatory authority after using the grievance redressal mechanism available through Doorstep Hub.

39. Changes to This Privacy Policy

Doorstep Hub may update this Privacy Policy periodically to reflect:

• Changes in our services
• Introduction of new business verticals
• New website or mobile application features
• Changes in technology
• Changes in service partners
• Security improvements
• Changes in applicable laws or regulations

When material changes are made, we may notify users through the website, application, account notification, email, SMS or another appropriate communication channel.

The latest version will be made available on doorstephub.com with an updated "Last Updated" date.

Users are encouraged to review this Privacy Policy periodically.

40. Applicable Law & Compliance

Doorstep Hub intends to handle personal information in accordance with applicable Indian privacy, information technology, cybersecurity, consumer and data protection requirements, including relevant provisions of the Information Technology Act, 2000, applicable rules concerning personal and sensitive personal information, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as their respective provisions come into force and become applicable.

Doorstep Hub may update its privacy practices, consent mechanisms, notices, grievance procedures, retention practices and security controls as regulatory requirements evolve.

41. Contact Doorstep Hub

For questions regarding this Privacy Policy, privacy requests, account deletion or concerns regarding personal information, please contact us through our official channels.

Doorstep Hub Private Limited

Website: doorstephub.com
Helpline: 8886688666
Privacy Email: help@doorstephub.com
Registered Office: 19/2rt, Panjagutta, Hyderabad, Telangana - 500082

Your Privacy Matters to Doorstep Hub

Doorstep Hub connects customers, local businesses and professionals through technology.

As our platform grows across Appliance Repairs, Salons & Pet Care, PG & Hostels, Religious Services and Sell & Buy, protecting customer and partner information remains an important part of building a trusted marketplace.

Doorstep Hub — India's Trusted Doorstep Service Provider | Your Needs. Your City. One Trusted Platform.